Terms & Conditions

Welcome to the RWTSA website at www.rwtsa.com.  Please take a moment to read these terms and conditions including our policies (collectively the “Terms”) to understand how they apply to your use of our website and any products or services that may you may order online.

If you have any questions regarding our website, the Terms, products or services, please click here to contact us.

These online shopping terms and conditions apply to all purchases ordered online at www.rwtsa.com. Please read them carefully and print a copy for future reference.

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitute your acceptance and agreement to be bound by the Terms of our website, including the additional online shopping terms below.

Online Registration

Registration on our online shopping site is conditional upon your specified delivery address being within certain specified areas. If your delivery address is not in an area where we deliver, your registration will not be completed. After you have registered, should you change your delivery address to an address which is not in an area where we deliver, your order will not be accepted. To register you will be required to provide certain information including personal details, payment card details and your delivery address. When registering with us you will be required to provide an email address and a password. Please keep your password private. RWSTA accepts no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any registration particulars please click on “My Account” and edit your details.

Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

Content Errors

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing Policy

You will be charged the prices that are reflected online, subject to availability. Certain of the products are variable/random mass items. Whilst the average mass of the product is indicated on online as a guide to the cost, the actual product delivered to you may weigh slightly more or less than the average mass indicated. You will be charged the actual amount due in respect of the specific product delivered to you. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).

Methods of Payment

We will place a holding reserve of funds equal to the total value of your online order against the payment card tendered by you during the check out process. Payment will be effected on finalisation of your order and prior to delivery.

By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Stock Availability

We cannot always guarantee availability of stock and will endeavour to deliver a substitute line where possible if you have authorised us to do so. If we are unable to supply each and every item ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered.

Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

Delivery

Delivery information here.

Returns & Refunds

If you are for any reason dissatisfied with an item purchased from our website you may return it to any RWTSA for a full refund, replacement or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 15 (fifteen) days of purchase. Please note that items purchased on our Sale are subject to a separate returns policy. Should you not have an invoice, we will be happy to exchange your purchase at the current system price. Complete a Returns Form click here.

Risk and Ownership

Risk in the products shall pass to you or your authorized representative on delivery. We will retain ownership in the products until payment has been received in full.